Shipping policy
Thank you for choosing The Kat Scratch. Our products are made to order and carefully prepared especially for you.
Processing and Production
Most products enter production after the order details and personalization information have been reviewed.
For woven blanket orders using an illustrated portrait style, a digital artwork proof will be emailed within 2–3 business days after the order is placed. One complimentary artwork revision is included. Production begins only after your approval. Delays in approving the artwork may extend the estimated delivery date.
After approval, production typically takes 2–7 business days. Production times may vary during holidays, periods of high demand, or when materials are temporarily unavailable.
U.S. Shipping
We offer free standard shipping on eligible orders delivered within the United States.
Once production is complete, standard U.S. delivery typically takes 2–5 business days. For products requiring artwork approval, the estimated combined production and shipping time is approximately 4–12 business days after approval.
These timeframes are estimates and are not guaranteed delivery dates.
International Shipping
International shipping is not currently available. At this time, we accept orders for delivery within the United States only. We may expand to additional countries after verifying production costs, shipping rates, delivery times, and applicable requirements.
Tracking
When tracking information becomes available, it will be sent to the email address provided with the order. Tracking may take several business days to update after the shipping label is created.
Multiple Packages
Products may be produced by different fulfillment partners. Orders containing multiple products may arrive in separate packages and on different dates.
Shipping Addresses and Order Changes
Please verify your shipping address and personalization details before submitting your order.
Contact us as soon as possible if an address correction is needed. Address changes cannot be guaranteed after an order has entered production or has been shipped.
Delays
Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times. We will gladly help you review the available tracking information, but we cannot guarantee carrier delivery dates.
Damaged, Lost, or Incorrect Orders
If your order arrives damaged, contains a production defect, or appears to be lost in transit, please contact us promptly at sales@thekatscratch.com. Include your order number and clear photographs when applicable so we can investigate and assist you.
Business days exclude weekends and U.S. federal holidays.